The Firrhill Charter

1) We believe that Firrhill clients have the right to the same services as other citizens do.

2) Firrhill clients have the right to their personal information being treated confidentially.

3) Firrhill clients have the right to be treated with dignity and respect (as do the staff.)

4) Firrhill clients have the right to have their individual differences and preferences (as it is expected that clients will accept their differences and preferences of each other.)

5) Firrhill clients have the right to make personal choices and receive support to achieve their agreed goals.

6) Firrhill clients have the right to participate in a regular review of their needs (usually annually), they also have the right to request additional reviews.

7) Firrhill clients have the right to an agreed level of support by a named worker, they may also request a change of worker.

8) Firrhill clients have the right to see their personal file and any additional information held on computer as defined by the Data Protection Act and open access legislation.

9) Firrhill clients have the right to be involved in decisions relating to significant changes to the policies and procedures followed by the centre that are within the severe sphere of influence of centre staff.

10) Firrhill clients have the right to challenge decisions and make complaints. In the first instance these should be directed to the

a) Keyworker, b) Manager, c) Formal complaints procedure.

This charter was originally drawn up in 2002